Return & Refund Policy

Last updated: 07/07/2026

At ORDUS, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied, please review our policy below.

Returns

You may request a return within 20 calendar days of receiving your order.

To be eligible for a return, the product must:

• Be in its original condition, with no signs of wear or damage.

• Include all original packaging, manuals, accessories, and protective materials.

• Not have been resized, modified, engraved, or altered after delivery.

• Be accompanied by proof of purchase.

Returns that do not meet these conditions may be refused.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized watches.

• Products with custom engravings.

• Gift cards.

• Products damaged due to misuse, accidents, or unauthorized repairs.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging.

We will review your claim and provide a suitable solution as quickly as possible.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method.

Please note that processing times may vary depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they arrive defective or damaged.

If you wish to exchange a product for another model or variation, please contact us before returning the original item.

Return Shipping

Unless the return is due to a manufacturing defect, shipping error, or damaged product, the customer is responsible for return shipping costs.

We recommend using a tracked and insured shipping service, as ORDUS cannot be responsible for returns lost during transit.

Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it must follow the standard return process.

Contact

If you have any questions regarding returns or refunds, please contact us at:

Email: juanjosemojicagarces@ordusmechanics.com

We will be happy to assist you.