Shipping Policy

Last updated: 07/07/2026

Thank you for choosing ORDUS.

We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional events, or periods of high demand, processing times may be longer.

Shipping Destinations

ORDUS currently ships to selected domestic and international destinations.

Available shipping options will be displayed during checkout based on your delivery address.

Delivery Times

Estimated delivery times are provided for reference only.

Typical delivery times are:

• Domestic: 4–9 business days

• International: 5–20 business days

Actual delivery times may vary depending on the destination, customs procedures, weather conditions, and carrier operations.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

From time to time, ORDUS may offer free shipping promotions.

Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 24 hours for tracking updates to appear.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, and other local fees may apply depending on the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

ORDUS has no control over customs processing times or additional charges imposed by local authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the shipment is returned to ORDUS, additional shipping charges may apply before the order is reshipped.

Lost or Delayed Shipments

If your shipment appears to be lost or experiences an unusual delay, please contact us.

We will work with the shipping carrier to investigate the issue and assist you in resolving it.

Damaged Packages

If your package arrives visibly damaged:

• Photograph the package before opening it whenever possible.

• Keep all packaging materials.

• Contact us within 48 hours of delivery.

• Include your order number and clear photographs.

We will review the situation and provide an appropriate solution.

Signature Requirements

Certain orders may require a signature upon delivery for security purposes.

Contact

For shipping-related questions, please contact us:

Email: juanjosemojicagarces@ordusmechanics.com